Our Commitment to You
Njiwa (https://njiwa.worldspringsoftwares.com/), operated by World Spring Softwares, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform to search for rentals, list properties, make bookings, communicate with hosts/tenants, make payments, or interact with any Njiwa service.
We operate with full transparency, in accordance with Tanzania's Personal Data Protection Act of 2022. Your information will never be sold, rented, or shared with third parties without your consent or a lawful reason.
By using Njiwa, you agree to the practices described in this policy. If you do not agree, please do not use our services.
Information We Collect
We collect various types of information to provide you with the best service:
a) Personal Information
- Full name
- Email address
- Phone number
- Profile photo
- Location (city/region)
- National ID/passport (when verification is required)
- Date of birth (for age-restricted services)
b) Property & Booking Data
- Property addresses, photos, descriptions
- Booking and rental dates
- Messages and communication between users
- Payment details (processed via third-party providers)
c) Usage & Device Data
- IP address, browser type
- Device information
- Pages visited, search queries, time spent
- Cookies and similar technologies
d) Payment Data
- Card/bank details (handled by secure third-party payment providers)
- Full card numbers are never stored by Njiwa
How We Collect Your Information
Directly from you
When you register, create listings, make bookings, send messages, or contact support.
Automatically
Through cookies, logs, analytics tools (e.g., Google Analytics), and device signals.
From third parties
Such as payment processors or identity verification services — only with your consent or as necessary for service delivery.
How We Use Your Information
We process your personal data for the following purposes (lawful basis: contract performance, legitimate interests, consent, or legal obligation):
To provide, maintain, and improve Njiwa services (e.g., match renters with properties, facilitate bookings & communication).
To verify identities and prevent fraud/misuse.
To process payments and bookings (via secure third-party providers).
To send service-related communications (e.g., booking confirmations, reminders).
With your consent: marketing emails/SMS about promotions or new listings (you can opt out anytime).
To comply with legal obligations, resolve disputes, or enforce our Terms.
Sharing Your Information
We share personal data only when necessary:
Hosts / Renters involved in a booking
e.g., name, phone, message history.
Service providers
Hosting, analytics, payment gateways, cloud storage — all under strict confidentiality agreements.
Legal requirements
If required by law, court order, or to protect rights/safety.
We do not sell your personal data. Any transfer outside Tanzania will comply with PDPA restrictions (adequate protection or your explicit consent).
Your Rights Under PDPA
You have the right to:
Access your data
Request a copy of the personal data we hold about you.
Request correction
Request correction of inaccurate or incomplete data.
Request deletion/erasure
Subject to legal retention requirements.
Object or restrict processing
Including for direct marketing/ads — opt out via account settings or email.
Withdraw consent
Where processing is based on your consent, you can withdraw it at any time.
To exercise these rights, email us at worldspringsoftwares@gmail.com. We will respond within a reasonable time.
Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse:
Encryption
Data in transit is encrypted using TLS/SSL. Passwords are hashed using SHA-256.
Access Controls
Only authorized personnel can access user data, and only for specific justified purposes.
Regular Backups
Your data is backed up regularly to protect against unexpected loss.
Security Reviews
We conduct regular reviews of our security systems to maintain a high level of protection.
However, no system is 100% secure — use strong passwords and report any suspicious activity promptly.
Data Retention
We keep personal data only as long as necessary for the purposes collected, or as required by law. Typically this is up to 7 years after account closure for dispute/tax purposes, after which data is securely deleted or anonymized.
| Data Type | Retention Period |
|---|---|
| Account Information | Until account is deleted |
| Rental & Booking Records | 7 years (legal requirement) |
| Payment Records | 7 years (legal requirement) |
| Usage Data | 2 years |
| Error Logs | 6 months |
Cookies & Tracking
We use cookies for functionality, analytics, and (with your consent) marketing. You can manage your preferences via browser settings or our cookie banner.
Functional
Essential for the platform to work correctly — login sessions, language preferences, etc.
Analytics
Help us understand how users interact with the platform so we can improve it (e.g., Google Analytics).
Marketing
Used with your consent to show relevant promotions and listings. You can opt out at any time.
Children's Privacy
Njiwa is Not Intended for Children
We do not knowingly collect data from minors without parental consent. Njiwa is designed for adults searching for or listing rental properties.
If you believe a child has provided us with personal data without proper consent, please contact us immediately at worldspringsoftwares@gmail.com and we will take steps to delete it promptly.
Changes to This Policy
We may update this policy from time to time. Changes will be posted here with an updated "Last updated" date. Significant changes may be notified via email or in-app notice.
Contact Us
For questions, rights requests, or complaints:
Address
World Spring Softwares, Mbeya, Tanzania
You may also contact the Personal Data Protection Commission (PDPC) of Tanzania if needed.
Thank you for trusting Njiwa with your information.
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